"As a hotel, we're not recognizing all of our guests, although we try," says Barry Thomas, Corporate Director of Information Technology at Rosewood Hotel Group and HITEC Advisory Board member. "A lot of hotels emphasize guest name usage but it's ve
The Guest Services GrindDon't get me wrong. People in hospitality like serving people - it's what they do, and generally why they were drawn to the industry in the first place.
"As a hotel, we're not recognizing all of our guests, although we try," says Barry Thomas, Corporate Director of Information Technology at Rosewood Hotel Group and HITEC Advisory Board member.
You've recently opened your hotel or refurbished some of your spaces and took all the necessary steps to ensure that the AV systems were installed properly and working efficiently.
Indeed, given the volatility in the travel market many hotel owners would no longer take the risk of entering a relationship with a hotel operator without the ongoing support of a hotel asset manager.
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