For decades, hotel management companies have contracted with outside mystery shopping firms to place telephone inquiry calls posing as prospects for groups, events, and corporate accounts, then report back the results. This is typically done once pe
In this digital age, few human experiences have resisted the influence of emerging technology. With each passing year, we witness the progressive evolution of capabilities and enhancements that, in many respects, change how we interact with the world.
For decades, hotel management companies have contracted with outside mystery shopping firms to place telephone inquiry calls posing as prospects for groups, events, and corporate accounts, then report back the results.
In 2018, so-called overtourism has begun to emerge as a serious and dangerous phenomenon. Various cities, cultural heritage sites, recreational areas and islands have been affected by this phenomenon.
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