One of the top priorities for hoteliers, according to a recent travel trends report, is a renewed focus on the "battle for the Phono-sapien." This term was first coined by The Economist to describe the next stage of human evolution, to a mobile-firs
If there's one primary takeaway from this article, it's this: The ultimate goal of the guest experience is to create memories that guests want to repeat and share.
Over the past few years, millennials (individuals born between 1982 and 2000) have received special attention, as leaders across industries speak to their growing presence, impressive buying power, and unique buying behaviors.
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