Many people don't understand the difference between customer experience and customer service, but does it really matter. That said, experience, when it comes to business, is the entire experience. While it includes customer service, which is a big
The Role of the Chief Commercial OfficerOrganizations are increasingly handing their CCO's global responsibility for four major verticals - global sales, revenue and distribution, e-commerce, as well as brand and marketing communications.
For many hoteliers, forecasting the future of our industry typically centers upon financial data prognostications and, for instance, whether RevPAR growth will translate into higher property valuations.