Chris JackJack has a long history with AHLEI's professional certification department. He worked in the certification department from 1994 to 1998. He left the company, and returned in 2001 to become the organization's assessment director. In that role, he was responsible for maintaining and upgrading AHLEI's test item repository and overseeing the creation of exams relating to all AHLEI academic curriculum and certification options. He also worked on the creation and delivery of online assessments and professional certification exams for industry clients. That position was also responsible for project management related to learning management and student record systems. Jack continues his duties as vice president of operations, overseeing and supporting the daily operation of all departments, staff, and processes located at AHLEI's Lansing facility, with a particular focus on fulfillment operations, online product development, assessment systems, and customer service efforts. Prior to working for AHLEI, Jack was a manager for an independent property. He holds a bachelor's degree in mathematics from St. Norbert College in DePere, Wisconsin.