Concierge Laurel Gray of The Ritz-Carlton Chicago, A Four Seasons Hotel named Illinois Guest Services Employee of the Year at Illinois Hotel and Lodging Association in Chicago
Gray, who first received the honour for the Chicagoland area in November, was named the state’s Guest Services Employee of the Year on December 16 at the IHLA Stars of the Industry Awards Luncheon in Chicago, which honours outstanding talent and performance of hospitality employees who provide extraordinary service. A 15-year member of the Ritz’s concierge team, Gray shines with her reputation of going above and beyond for the Hotel’s guests. From securing coveted Oprah tickets to setting up a top-secret hair dye appointment for a rock band member so he would not be recognised, Gray always finds ways to fulfill the most unique guest requests. She has even played guide for a couple from overseas who rented a limousine to tour the North Shore, going along with them and narrating the entire itinerary that she put together.
