Eric KortenbachEric Kortenbach, former general manager of the Jesmond Dene House hotel in Newcastle, has been appointed as operations director for a collection of country house hotels in the north of England and Scotland. He had previously spent seven years as general manager of the four star Jesmond Dene House, which has just been awarded the Cesar award by the Good Hotel Guide 2012. It also received four AA Red Stars and three AA Rosettes under his management. In his newly created role, Kortenbach will work with the management team to develop all of the properties, owned by Guyzance Hall Ltd, in terms of service and customer care, as well as assisting in optimising financial performance.