Alicia Wiley Over the years, Wiley has held leadership positions in strategic business planning and execution at several award-winning hotels. She most recently served as the general manager for the Sheraton Crescent Hotel in Phoenix. Prior to that, she held general manager positions at the Radisson Suites Tucson and Brown Palace Hotel in Denver, Co. The Westin family is no stranger to Wiley as she also served as the resort manager at the Westin Kierland Resort and Spa in Scottsdale, Az. Wiley earned a Bachelor of Science degree in Hospitality Management from Florida International University.