Gilbert Chai Gilbert has had a stellar career in sales and marketing and brings with him a wealth of experience in all aspects of luxury hospitality. He will play an integral role in the development and implementation of strategic sales and marketing plans, said Hugo Gerritsen, Area General Manager of Dorsett Grand Subang and Dorsett Grand Labuan. Prior to joining Dorsett Gr and Subang, Gilbert has worked with numerous international hotel groups such as Pan Pacific Hotels & Resorts, Shangri-La Hotels & Resorts and Nikko Hotels International; all in different locations around the world in similar capacity. Gilbert completed his Post Degree in Business Administration at the National University of Taiwan, Taipei; and pursued his Hotel Management and Operation studies at The Japan Hotel School, Tokyo. He is fluent in written and spoken Japanese and Mandarin.