Industry Update
Appointment31 January 2014

Norm Santos

Appointed General Manager
At Lake Arrowhead Resort & Spa - CA, USA

Norm SantosLake Arrowhead Resort & Spa, managed by Crescent Hotels & Resorts and part of Marriott International's exclusive Autograph Collection of upscale independent hotels, has announced the appointment of Norm Santos as General Manager. With more than two decades of experience in hotels and hospitality management, much of it at Marriott International properties, Santos oversees all operations at the historic lakeside resort located high above Los Angeles in the San Bernardino National Forest. Santos has spent his entire hospitality career in California, arriving at Lake Arrowhead after a turn as general manager at The Belamar Hotel. Previously he held a range of upper-level management positions including director of operations for SMG Long Beach Convention Center and the Aquarium of the Pacific, general manager and corporate director of operations for At Your Service Hospitality based in Anaheim Hills, California, director of rooms operations at Manhattan Beach Marriott Hotel, and general manager at Fullerton Marriott Hotel.

Crescent Hotels & Resorts

Crescent Hotels & Resorts is a nationally recognized, top-5 operator of hotels and resorts. Crescent currently operates over 100 hotels and resorts in 36 states in the US and 5 provinces in Canada. Crescent is one of the few elite management companies approved to operate upper-upscale and luxury hotels under the brand families of Marriott, Hilton, Starwood, Hyatt and IHG.
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Recent Appointments at Crescent

Nancy Johns - Vice President Digital Strategy

22 July 2019 — Michael George, Chief Executive Officer of Crescent Hotels & Resorts, announced today that the hotel and resort management company has hired Nancy Johns as Vice President of Digital Strategy. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels and resorts throughout the United States & Canada.
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David Backes - Regional Financial Controller

23 April 2019 — Beginning his tenure with Crescent Hotels & Resorts in 2005, David Backes has a total of 21 years of experience in the hospitality industry, including owner/operator, director of finance and regional financial controller.
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Michael Luongo - Director of Food & Beverage

23 April 2019 — New Food & Beverage Director Michael Luongo has been in F&B management and hospitality for over 20 years. His leadership roles have spanned across The Radnor, Loews, Hilton and Marriott branded properties as well as independent restaurants and hotels.
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