Industry Update
Appointment31 January 2014

Norm Santos

Appointed General Manager
At Lake Arrowhead Resort & Spa - CA, USA

Norm SantosLake Arrowhead Resort & Spa, managed by Crescent Hotels & Resorts and part of Marriott International's exclusive Autograph Collection of upscale independent hotels, has announced the appointment of Norm Santos as General Manager. With more than two decades of experience in hotels and hospitality management, much of it at Marriott International properties, Santos oversees all operations at the historic lakeside resort located high above Los Angeles in the San Bernardino National Forest. Santos has spent his entire hospitality career in California, arriving at Lake Arrowhead after a turn as general manager at The Belamar Hotel. Previously he held a range of upper-level management positions including director of operations for SMG Long Beach Convention Center and the Aquarium of the Pacific, general manager and corporate director of operations for At Your Service Hospitality based in Anaheim Hills, California, director of rooms operations at Manhattan Beach Marriott Hotel, and general manager at Fullerton Marriott Hotel.

Crescent Hotels & Resorts

Crescent Hotels & Resorts is a nationally recognized, top-5 operator of hotels and resorts. Crescent currently operates over 100 hotels and resorts in 36 states in the US and 5 provinces in Canada. Crescent is one of the few elite management companies approved to operate upper-upscale and luxury hotels under the brand families of Marriott, Hilton, Starwood, Hyatt and IHG.
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