Leland M. Lewis
Appointed General Manager
At The Roosevelt Hotel in New York - NY, USA
Lewis has excelled in the hospitality industry for more than 30 years and will now
oversee all operations for the 1,015-room historic hotel property – deemed “Grand
Dame of Madison Avenue” for 90 years since its opening in 1924. General Manager
responsibilities range from guest relations and staff team building, to employee
management and establishing priorities to ensure delegated tasks remain consistent
with hotel objectives.
Lewis developed a strong hospitality foundation with major corporations, especially
InterContinental Hotels. Most recently, Lewis held the position of Executive Director of
Patient Support Services for Cleveland Clinic, where he was recruited by the CEO to
translate expertise of hospitality and guest services to enterprise wide clinic operations.
Cleveland Clinic is a multi-specialty academic medical center and one of the top four
hospitals in the U.S. with 4,600 physicians, residents and scientists representing 120
medical specialties and sub-specialties.Starting his InterContinental Hotels career in
1983, Lewis excelled as Director of Sales and Marketing for The Barclay in New York
City (1983-1990), where he later returned as General Manager from 2005 to 2009. In
the interim, Lewis held key positions at various properties including General Manager
at InterContinental New Orleans, Opening Team for InterContinental Montreal,
Executive Assistant Manager for InterContinental Toronto, and General Manager for
three properties owned by the Cleveland Clinic including: InterContinental Hotel and
Conference Center, InterContinental Suites, and Cleveland Clinic Guest House.
Additionally, Lewis’ early career experience includes Sales Manager for The Ritz Carlton
Four Seasons at Watertower Place in Chicago, Regional Director of Sales for Four
Seasons in New York at The Pierre, and more.