Appointed Homeowner Experience Manager
At Honua Kai Resort & Spa in Lahaina - HI, USA
Drawing on more than a decade of experience in luxury property management and
homeowner relations in condominium hotels, Laird is responsible for sustaining the
Honua Kai homeowner rental program at a four diamond standard.
Laird arrives to Honua Kai Resort & Spa from Vail Resorts’ Keystone Resort Property
Management Company, where she was the Homeowner Relations Manager for seven
years and oversaw the home management of more than 800 rental properties.
Laird developed, implemented and oversaw the Vail Valley Lodging Quality Assurance
Program for the Vail Valley Chamber & Tourism Bureau, which led to the development
of consistent lodging quality standards and a valley-wide property rating system.
Prior to her role with the Vail Valley Chamber & Tourism Bureau, Laird served in
progressively responsible positions with Keystone Resort in Colorado. Laird worked in
Operations and Area Property Management positions ultimately leading to roles in
Design and Project Management, which gave her the groundwork experience in
condominium housekeeping and maintenance operations, selection and coordination
of trades and managing interior renovation projects.