Lance Keith Oliver
Named Receptionist of the Year
At AICR in Dubai, United Arab Emirates
Burj Al Arab Executive Butler Lance Keith Oliver won the Receptionist of the Year title at the Amicale Internationale des Sous Directeurs et Chefs de Réception des Grand Hôtels or AICR (‘The Association of Front Office Managers and Assistant Managers of 4 and 5 star hotels’) gala ceremony held in Dubai earlier this week.
Lance, who is only 21, landed his first front office job at Burj Al Arab butlers’ team seven months ago. His impressive knowledge of the hotel combined with extremely professional approach and ‘can-do’ attitude were the reasons why he was selected to represent the hotel in 2014.
During the rigorous three-round process, Lance beat some steep competition including 35 candidates from the best hotels in Dubai. He successfully completed all challenges and impressed the judges with his genuine personality and thinking outside the box.
Lance Keith Oliver, Executive Butler, Burj Al Arab, Ahmed Ereiba, Executive Assistant Rooms Division, commented: “We are extremely proud to have Lance among our colleagues. Despite his young age, he shows a high level of maturity whenever faced with a challenging situation.
He truly represents all Jumeirah Group’s hallmarks and is a great asset for Burj Al Arab. "This is the fourth time for Burj Al Arab’s colleagues to win the AICR trophy. Back in 2009 Tatiana Lomteva, Assistant Front Office Manager, won the Receptionist of the Year award, followed by Olga Velceva, who earned the International Receptionist of the Year in 2011 title, and Rodolfo Rivera III who won the Receptionist of the Year in 2012.
Lance will now represent Dubai at the international level of the competition taking place in Singapore in January 2015.