Richard Ong Millennium & Copthorne Hotels (M&C), has announced the appointment of Mr. Richard Ong in a newly-created position of General Manager, Operations, Asia. Mr. Ong will assist the Senior Vice President, Asia, based in Singapore, to oversee the operations of M&C’s 13 regional hotels to drive and optimise operational excellence, improve cost efficiency, and enhance guest satisfaction. He graduated with a Bachelor of Business Administration with distinction from the University of Hawaii at Manoa, and has more than three decades of hospitality experience across countries such as Singapore, Australia, China, Japan and Korea. Mr. Ong held several key leadership appointments with international brands like Raffles International Limited, Ascott International Management, Carlton Hotel Singapore and The Westin Stamford & Westin Plaza, Singapore. During the course of his career, Mr. Ong has led large teams covering Operations, Sales & Marketing, F&B, hotel renovations and pre-opening of hotels. Prior to joining M&C, Mr. Ong was the General Manager of ANA/Crowne Plaza Osaka, Japan.