Industry Update
Appointment28 July 2016

Jo Hickson

Named Head of Innovation
At TUI in London, United Kingdom

Jo HicksonThe first head of innovation has been named by Tui UK & Ireland as the group looks to further digitise the business. Jo Hickson, joins from Home Retail Group where she spent five years as group head of innovation. The appointment of the former Tui graduate follows the operator signaling the end of paper brochures. She will run the new Tui Holiday Lab as the firm’s centre of innovation and collaboration. The Lab is also recruiting an additional member, as it looks to add a creative technologist with user experience and user interface capabilities. The Holiday Lab was created in March to explore and develop new and emerging technologies. A Thomson Apple TV app has since been introduced, containing videos of destinations, including Costa Rica and Iceland, and Sensatori resorts. Tui UK & Ireland claims to have been the first UK travel brand to have a presence in the TV app store, and the first in the world to have an app based on video content. Hickson will focus on anticipating the next advances in technology and customer behaviour, looking for future disruptive trends and innovation opportunities – including natural language processing and virtual reality – and using this to feed a pipeline of innovation projects.

TUI Group AG

The TUI Group is the world's leading tourism group, operating in around 180 destinations across the globe. The Group provides services along the entire tourism value chain for its 30 million customers.
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