Promoted Chief Customer Experience Officer
At Dorchester Collection in London, United Kingdom
Dorchester Collection announces the promotion of Helen Smith to the position of chief customer
experience officer (CXO).
Helen Smith, a graduate of Cornell University School of Hotel Administration, joined Dorchester
Collection as director of sales and marketing at The Dorchester in 2004 where she played a
pivotal role in promoting and enhancing the luxury hotel. In 2007 she was promoted to the
position of vice president sales and marketing for Dorchester Collection. For the past 10 years,
Helen has played a central role in the creation, development and execution of the Dorchester
Helen’s new responsibility is to implement the overall strategy of customer experience at
Dorchester Collection hotels.