Tom Gaskell Tom, who has worked in the hospitality industry for almost 17 years, boasts an impressive CV having worked for a host of reputable hotels across the UK. His most recent role saw him take charge of the Mercure Bristol Grand Hotel as General Manager. The hotel will be managed by the UK’s leading independent hotel management company, Redefine|BDL Hotels (RBH), which will take full responsibility for the venue’s operations when it opens its doors. It is the first Hotel Indigo to join the RBH portfolio.