Cheong Hai PohHai Poh brings a wealth of international hospitality experience spanning more than 28 years in 10 cities. Having a proven track record of business, operational and reputational risk management expertise, he will provide leadership and strategic planning to all departments in the Grand Copthorne Waterfront Hotel in support of the Millennium Hotels and Resorts Group service culture as well as maximising revenue and guest satisfaction. Hai Poh also holds various appointments in several associations such as Board Director of the Singapore Workforce Development Agency, President of the Food and Beverage Managers’ Association and many more.