Joined Kennedy Training Network (KTN) as Executive Director of Training & Development
Kennedy Training Network, Inc., a premier provider of hospitality sales & guest service training for clients throughout North America and Europe, announced the appointment of M. Cathy Cook as Director of Training & Development. Ms. Cook will oversee KTN’s existing team of hospitality and sales trainers while also personally delivering KTN’s extensive menu of workshop topics. Additionally, Ms. Cook will design new programs to expand KTN’s offerings in the topic areas of leadership and management development. After growing up on a small family dairy farm in Central PA, Ms. Cook left to earn a BA in Hospitality and Tourism Management from Southeastern Academy in Kissimmee, FL. She began her career as a front desk clerk and supervisor in select service hotels branded by Best Western, Days Inn and then worked for luxury resorts such as Mt. Airy Lodge. After joining Marriott in 1990, she worked her way up from Night Audit Supervisor at the Greenbelt Marriott to Front Office Operations management positions for prominent properties such as Marriott’s Lincolnshire and Mountain Shadows resorts and the Marriott San Ramon. Since joining Marriott’s corporate level Learning & Development team in 1990, Cook has designed and developed training curriculum, instructor lead training courses, self-paced eLearning, and property coach classes for a long list of Marriott brands from focused service through the luxury portfolio. She has also assisted with grand openings and brand conversions for prominent properties such as the JW Marriott/Ritz-Carlton Grand Lakes, Autograph Collection and Gaylord Resorts. Ms. Cook is an AH&LA Certified Hospitality Trainer (CHT) and an accomplished member of Toastmasters International, having achieved Advanced Communicator Gold- ACG and Advanced Leader Silver – ALS status.