Abby DerohanianRecently promoted to Director of Housekeeping, Abby Derohanian first joined the InterContinental Mark Hopkins team as Assistant Front Office Manager in 2014. She brings more than ten years of experience to her new position, having worked in a number of positions in the hospitality industry in Connecticut ranging from guest services to innkeeper to sales and catering. She was most recently the Front Office Manager for the InterContinental Mark Hopkins, managing day-to-day operations, monitoring hotel guest satisfaction, handling guest issues, among other responsibilities for the historic property.