Jay Shah, CEO of Hersha Hospitality Trust
Named 2018 Corporate Hotelier of the World
At HOTELS Magazine in Chicago - IL, USA
Shah, CEO of Hersha Hospitality Trust since 2006, is inspired most by growing his team, preferring to ask questions than give mandates. "You bring people along to get to the same answer by asking questions... Then, you've helped them figure it out on their own," he says.
He learned to listen from his parents, who started the family hotel business back in the 1970s, and developed his empathy for all team members because he worked every aspect of the business - from breakfast line cook to owner-developer. His family remains at his side, today working most closely with his brother, Neil, a relationship he refers to as his secret to success.