Industry Update
Appointment23 February 2021

Donald Hicks

Joined Airbnb, Inc. as VP of Trust Policy & Partnerships

Donald Hicks

Donald's focus will be on building strong global partnerships with hosts, guests and our overall community. He will lead Airbnb's Community Policy, Ethics, and Crisis Management teams, including Airbnb's policies and support pertaining to important issues like safety, content moderation, host and guest standards, anti-discrimination, and more. He will also lead Airbnb's Trust Partnerships teams, who help foster partnerships with organizations that share in our commitment to building trust online and offline, such as the UN's Tech Against Terrorism initiative which Airbnb recently joined as the first sharing economy and travel industry partner.

Donald joins us from Twitter, where he oversaw global customer service, content moderation enforcement, crisis management, vendor management, support engineering, data analytics, and more.

Prior to Twitter, Donald led operations teams at Facebook, Google, Amazon, and Microsoft, building on the first chapter of his career as a consultant for Deloitte. He has a deep passion for and understanding of the work of operations teams and believes in the power of partnerships between technology and operations teams.

Airbnb, Inc.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet.
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Recent Appointments at Airbnb, Inc.

Brent Potts - Vice President of Community Support

3 March 2021 — Building a loyal travel community starts with providing great service, and supporting our global community of hosts and guests is one of the most important things we do each day. No matter where you are in the world, you should rest assured that our Support team is standing by to help.
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Parin Mehta - APAC Regional Director

10 February 2021 — Airbnb has appointed Parin Mehta as regional director for the Asia-Pacific region. In this role, Mehta will lead Airbnb's Homes and Experiences and be responsible for the long-term growth of the company in APAC.
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Amanpreet Bajaj - General Manager for India, Southeast Asia, Hong Kong and Taiwan

16 July 2020 — Amanpreet has worked as Airbnb's Country Manager in India since 2015. In his expanded role, Amanpreet will be responsible for driving Airbnb's strategy and long-term growth in some of the company's fastest-growing markets in Asia Pacific.
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