Donald Hicks joined Airbnb, Inc. as VP of Trust Policy & Partnerships
Donald's focus will be on building strong global partnerships with hosts, guests and our overall community. He will lead Airbnb's Community Policy, Ethics, and Crisis Management teams, including Airbnb's policies and support pertaining to important issues like safety, content moderation, host and guest standards, anti-discrimination, and more. He will also lead Airbnb's Trust Partnerships teams, who help foster partnerships with organizations that share in our commitment to building trust online and offline, such as the UN's Tech Against Terrorism initiative which Airbnb recently joined as the first sharing economy and travel industry partner.
Donald joins us from Twitter, where he oversaw global customer service, content moderation enforcement, crisis management, vendor management, support engineering, data analytics, and more.
Prior to Twitter, Donald led operations teams at Facebook, Google, Amazon, and Microsoft, building on the first chapter of his career as a consultant for Deloitte. He has a deep passion for and understanding of the work of operations teams and believes in the power of partnerships between technology and operations teams.
