Industry Update
Appointment 3 March 2021

Brent Potts

Joined Airbnb, Inc. as Vice President of Community Support

Brent Potts

Building a loyal travel community starts with providing great service, and supporting our global community of hosts and guests is one of the most important things we do each day. No matter where you are in the world, you should rest assured that our Support team is standing by to help. Continuing to improve our support for our community is a key priority, and today we are excited to share that Brent Potts has joined Airbnb as Vice President of Community Support.

He joins us from Apple, where he spent the last eight years as an AppleCare leader. While at Apple, Brent built an incredible support organization and an industry-defining portfolio of online and on-device support channels to complement Apple's already world-renowned assisted support. His work helped his team streamline the customer support journey for billions of customers.

"Airbnb's thoughtful approach to providing world-class customer support has raised the bar for the entire travel industry, and I'm excited to join this excellent team and raise the bar even higher," said Potts.

Prior to Apple, Brent spent 25 years at Hewlett-Packard in a career that began as an advisor in HP's first call center and progressed to VP of Global Support.

Airbnb, Inc.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet.
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Recent Appointments at Airbnb, Inc.

Donald Hicks - VP of Trust Policy & Partnerships

23 February 2021 — Donald's focus will be on building strong global partnerships with hosts, guests and our overall community. He will lead Airbnb's Community Policy, Ethics, and Crisis Management teams, including Airbnb's policies and support pertaining to important issues like safety, content moderation, host and guest standards, anti-discrimination, and more.
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Parin Mehta - APAC Regional Director

10 February 2021 — Airbnb has appointed Parin Mehta as regional director for the Asia-Pacific region. In this role, Mehta will lead Airbnb's Homes and Experiences and be responsible for the long-term growth of the company in APAC.
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Amanpreet Bajaj - General Manager for India, Southeast Asia, Hong Kong and Taiwan

16 July 2020 — Amanpreet has worked as Airbnb's Country Manager in India since 2015. In his expanded role, Amanpreet will be responsible for driving Airbnb's strategy and long-term growth in some of the company's fastest-growing markets in Asia Pacific.
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