Appointed General Manager
At Crowne Plaza Today New Delhi Okhla , India
In his new role, Shuvendu will be responsible for the continued success of the hotel by combining cutting-edge hospitality with innovative experiences for the guests. He will focus on implementation of cleanliness protocols recommended by global IHG Ways of Clean programme to ensure safety of the guests as well as the team members. His expertise lies in devising sales and marketing strategies for maximum profitability for the stakeholders along with overall operational efficiency.
He opines that a General Manager's role is extremely versatile and diverse due to which every day is a new day. He is strong believer in harnessing the team's strength and believes in working with a strong focus on strategy and quality.
Shuvendu is a company veteran having spent over 14 years at IHG Group. He moved to this role from Crowne Plaza Cochin where he headed the team as their General Manager and worked very closely with industry partners and tourism fraternity. Prior to that, he has worked with Crowne Plaza Gurugram and Crowne Plaza Rohini, spearheading Sales & Marketing and Operations. Shuvendu played an integral role during the launch of Crowne Plaza brand in India and also worked in the pre-opening team of two of the hotels. He follows an open and approachable leadership style and works extensively towards building leaders for tomorrow.
Shuvendu holds PGDBM in Marketing from Symbiosis Institute of Distance learning, certification from Cornell University and Harvard University Management programmes and is an alumnus from International Institute of Hotel Management. He has also perused Strategic Leadership course from IIM Ahmedabad. In his leisure time, Shuvendu is passionate about sports, music and driving.