Appointed Resort Managing Director
At Hyatt Regency Grand Reserve Puerto Rico in Rio Grande
Frances will oversee the Hyatt Regency Grand Reserve Puerto Rico property and management team, home to the largest lagoon-style pool in Puerto Rico and the island's first floating waterpark over the ocean. Gonzalez will oversee the communications and marketing team, planning and overseeing communications and marketing strategies for the property.
Frances brings more than 28 years of hospitality experience and has worked in luxury hotels all over the world including Mauritius, Seychelles, Comoros Islands, St. Lucia, Barbados, Grenada, Aruba and the UK. Frances' first step into hospitality was at a timeshare resort on the east coast of South Africa, entertaining kids as a Ninja Turtle and working as a busser, pot steward and server. He has traveled to 14 different countries to develop hotels as Global Director of Brand Operations for Carlson Hotels and was named "General Manager of the Year" for Carlson Hotels in 2014, while based in Aruba. Most recently, Frances operated the Queen Mary in Long Beach as the Managing Director.
During his tenure at The BodyHoliday/LeSport in St. Lucia, one of the finest luxury health resorts in the world, as the resort General Manager, Frances help build the resort's award-winning name winning accolades, including TripAdvisor's Best Resort in the Caribbean, Best International Resort, Best Spa in the Caribbean, Conde Nast Traveler's Best International Resort & Spa and many others. Frances has served and taken care of numerous world leaders, including Nelson Mandela, Bill Clinton, George Bush, and multiple A-list Hollywood celebrities throughout the years.