The Ritz-Carlton Resorts of Naples welcomed Mark Ferland as Area General Manager of the two prestigious luxury resorts on Florida's Paradise Coast. A seasoned industry leader with a proven history of driving the brand's culture and service excellence, Ferland will oversee both The Ritz-Carlton Golf Resort, Naples as well as The Ritz-Carlton, Naples as the iconic beachfront resort ushers in a new chapter in its storied history with the 'Evolution of an Icon.'
As Area General Manager, Ferland will lead the 'Evolution of an Icon,' a full transformation of The Ritz-Carlton, Naples planned to be completed in late 2022. The legendary Gulf Coast resort will substantially increase the number of suites in the hotel, revealing 92 new luxury suite accommodations as well as The Ritz-Carlton brand's most expansive Club Level Lounge in the United States, plus dramatic enhancements to the lobby, restaurants, pools, and a full redesign of all existing guest rooms and suites.
Ferland established his roots with The Ritz-Carlton over 20 years ago and has been integral to the brand's growth in the Southeast region and beyond. Early in his career, he opened several Ritz-Carlton hotels in sales and marketing. He was later promoted to Vice President, Global Sales where he oversaw all Global Sales offices and Field Sales for The Ritz-Carlton.
Ferland accepted his first General Manager assignment at The Ritz-Carlton, Atlanta before joining the 584-room The Ritz-Carlton, Orlando, Grande Lakes. Most recently, Ferland served as Market General Manager of The Ritz-Carlton Key Biscayne, Miami, and The Ritz-Carlton, Coconut Grove, Miami where both luxury properties unveiled masterful redesigns and new offerings under his leadership.