Author
Author

John Ragsdale Hendrie

Customer Experience Facilitator at Hospitality Performance

Hospitality Performance, Inc.John Hendrie believes that Retail success comes from proper management of and commitment to the Customer Experience. He helps to guide his clients through that challenging Customer dynamic, looking at Branding and Marketing strategies, which match their market expectations, providing Training and Development programs to emphasize the behavioral and the mechanics of service execution, and designing assessment vehicles to evaluate the efforts and results. Remarkable performance is sustainable!
Insights by John Ragsdale Hendrie (43)

Give Me Some Relief

We in hospitality have a critical directive - provide succor and comfort to an American guest landscape which is suffering. The marketplace is in arrears; it is tired, unappreciated, fractured and downright scared.

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