Author
Author

Lizz Chambers

Vice President of Team Member Engagement at Newport Hospitality Group, Inc

Lizz Chambers

With over 30 years of hospitality sales and marketing experience for branded, independent, select-service, extended stay, conference and new construction properties, Lizz Chambers now leads Newport Hospitality Group’s Associate Engagement team.

With guest expectations constantly evolving, the need for passionate, knowledgeable and guest-focused team members has never been greater. All associates must be engaged on a personal level through effective training and ongoing development in order for each of them to stay motivated and rise to meet new challenges.

Growing up on a farm outside of Little Rock, Arkansas, by necessity Lizz was a farmhand. Tending to animals and working in the garden before and after school, this routine instilled a sense of pride for a hard day’s work that is still with her to this day. As a teen, Lizz studied acting with a concentration in opera theater, but when the Met didn’t come knocking, as she jokes, she stepped into a hotel, instantly fell in love and hasn’t looked back since. Nevertheless, Lizz brings this stage presence with her to every training session and motivational seminar that she leads.

Nowadays, Lizz spends her leisure time boating on either the Chickahominy River or the Elizabeth River with her immediate family and her amazing six-year-old granddaughter, Eden.

Lizz fervently believes in the merits of training, not only to ensure excellent guest service delivery, but also as a means to let associates know how much they are valued. As she puts it, “It is imperative that associates feel confident, inspired and empowered for them to be actively engaged and for you to realize true organizational success. These emotions can never be attained unless all team members build strong relationships with management through mentorship and a recognition of personal goals.”

Lizz is a member of Hospitality Sales and Marketing Association International, The Council of Hotel and Restaurant Trainers. She is also a Certified Hospitality Administrator and a Certified Hospitality Educator with American Hotel and Lodging Association’s Educational Institute.

Insights by Lizz Chambers (3)

10 Urban Sales Myths | And How to Overcome Them

Having been a Hotel Sales Associate for most of my professional life I have had to endure many misperceptions of what I actually contributed to the operation on a day to day basis. I found early on that there were ways to take these negative perceptions and turn them into actual teaching moments or at least opportunities to become a part of the hotel team.

It’s Not Just About the Money

Not one to rely totally on theory, for the past fifteen years I have conducted my own motivation survey. I have repeatedly found the brilliance of the three mentioned above reflected in the results. These surveys have been completed by everyone from Housekeepers to General Managers.

She is Great at Her Job but...

'Amber in Accounting refuses to back down from a challenge. She refuses to accept mediocrity and that is what makes her such a great account manager. Did you hear her oldest son may go to jail for dealing drugs?' 'Lisa the Guest Service Manager is such a perfectionist.

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