Author
Author

Cihan Cobanoglu

McKibbon Endowed Chair Professor & Director of M3 Center at the University of South Florida Sarasota-Manatee

Cihan Cobanoglu

Dr. Cihan Cobanoglu is the McKibbon Endowed Chair Professor in the Muma College of Business at the University of South Florida (USF), who also serves as the Director of the M3 Center for Hospitality Technology and Innovation and Coordinator of International Programs for the School of Hospitality and Tourism Management. He is the Editor of the Journal of Hospitality and Tourism Technology (JHTT)(SSCI), editor of Journal of Global Business Insights (JGBI) and a co-author of six books and ten conference proceedings. He is also currently serving as the President of Association of North America Higher Education International (ANAHEI). He is the founder and chair of Global Conference on Business and Economics (GLOBE), Global Conference on Education and Research (GLOCER), Global Conference on Business, Hospitality and Tourism Research (GLOSEARCH) and Global Conference on Services Management (GLOSERV). Dr. Cobanoglu created the curriculum for hospitality software: innRoad Property Management System, M3 AccKnowledge Hotel Accounting System, and M3 Link Hotel Business Intelligence System.

Insights by Cihan Cobanoglu (3)

Do Masks Make A Difference In Customer Perception Of Service Quality In Hotels And Restaurants?

As COVID-19 spreads person to person through respiratory droplets, U.S. Center for Disease Control and Prevention recommends that everyone wears a mask when they are around other people (CDC, 2020). As such, many companies have enforced mask wearing policy for their customers and employees (Markowitz, 2020).

It is time to show you CARE!

The impact of the pandemic on every industry is undisputable. Travel and tourism are no exception. The pandemic has not only impacted the economics of these industries, but it has also changed the behaviors of consumers, most likely forever.

Is using robots in a hotel a good idea?

This is the interview between Prof Cihan Cobanoglu, McKibbon Endowed Chair Professor at the University of South Florida and Mr Ken Edwards, CEO and President of Tristar Hotels. Tristar hotels use Archie in three of their hotels for several years.
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