Author
Author Bio

Conor Kenny

Teacher, Trainer, Writer. Founder of conorkenny.com

Author of “Dancing at the Fountain- In conversation with World Leading Hoteliers" and "Sales Tales - True Stories of How Great Sales Happen". Conor Kenny has worked in marketing, design and people development for the last 25 years. His career started out at Kilkenny Design and prior to founding Conor Kenny & Associates, he was Group Business Development Director for the Irish Pub Company and McNally Design International.. Conor has worked directly with many of the world’s leading brands including Baileys, Guinness, Hennessy, Tullamore Dew and Smirnoff, through to International hotel groups including Intercontinental, Crown Plaza, DeVere, Hilton, Conrad amongst others. He has also worked with casino groups in Las Vegas and in the UK and with several independent nightclub and leisure operators at home and abroad. In 2002 he founded Conor Kenny & Associates to help hospitality professionals create more imaginative and ambitious plans, develop its people and create real, meaningful and customer driven strategies. Today, Conor is advising many of Ireland’s leading hotels, hotel groups and independent hospitality owner/operators. Conor is a regular contributor to many industry publications, a frequent conference speaker and a speech writer for industry leaders. Conor is an honours graduate of University College Dublin and is a keen marathon runner.

Articles by Conor Kenny (40)

How To Get More Power From Your People

CultureCulture comes from the top. Culture begins with values. Staff, good and not so good, will quickly 'follow the leader' and the culture you create becomes the norm.Yes, there are intensely emotional values that can outperform any standard values or even standard operating ...

The Psychology of Service

Recently I gave a Workshop in Southern Ireland. One of the participants was a military man. He is a gentleman, and a gentleman of few words but his words are very wise. Bobby was listening to a debate on 'service' He listened intently and he observed. The debate ebbed and flowed ...

Communication: Cut The Bull

Every year, I've been to conferences, workshops and lectures that sometimes left me feeling more confused about the subject. I'm talking marketing, sales, brands and service. Simple definitions are often replaced by complex explanations and, in my view, the trick is to make ...

Selling: The 3 Aspects of Price

"We lost it on price" said Mr. Average Sales 'Professional'"Too dear" claimed Mz. Average Sales Executive."They didn't have the budget" huffed the Sales Rep."Complex but, in the end, we lost on price" explained Mr. Sales Director"They loved it but just felt we were bad value" ...

Motivating People

Jeff Kinney, Diary of a Wimpy KidEqualityNobody wants to be inferior and nobody wants to feel subservient. Equality matters. Equality does not mean the same salary, status or title, it goes deeper than that. Equality means respect and that includes the most powerful thing we ...

'Power to Your People?'

It would be great if human beings could replicate the reliable performance of fine German engineering. We don't and it is the human condition that gives us our charm, charisma and unpredictable behaviour. What separates man from machine is the interesting ingredient called emotion. ...

The 4 Worst Hotel Experiences Ever

Hotels are very good at many things. They have to be. However, there are 4 recurring themes that I see every single day that do a huge amount of damage to their brand, reputation and image.Each one has a disproportionate impact. Each one is obvious (or so you'd think). Each ...