Author
Author Bio

Andrew Lo

Andrew is currently a project manager in Brands with Langham Hospitality Group in Hong Kong. A Stanford graduate, he also holds a MSc in Real Estate Development from Columbia University. Despite not having gone to hotel school, Andrew has a real love for travel and hospitality. He was previously a research analyst for a leading hospitality consultancy and worked in operations for luxury hotel groups in London and Hong Kong. Andrew is also a self-confessed foodie, and will never turn down the opportunity to dine.

Articles by Andrew Lo (7)

Building Great Memories - WOW!

Really though, what does it mean to WOW someone? Let's go with an accepted definition - to not only meet but exceed expectations in a memorable way. In hospitality, this means understanding where the guest is coming from, the needs of the guest, learning about the wants, then ...

A Sensory Stay

On a recent holiday in Hawaii, while shuffling from beach to beach on Oahu, I had the chance to read Jonathan Tisch's Chocolates on the Pillow Aren't Enough. Mr Tisch, CEO of Loews Hotels, makes the point that it is no longer enough for hotels to offer a unique product or service. ...