Even now at the asset manager level for a luxury boutique hotel, I still find myself evaluating online reviews on TripAdvisor, Expedia and other major third-party rating services, both because I understand their influence with guests and also as a quality control measure.
I must admit that the concept of a silver lining comes to mind when you think of how the role of Director of Marketing has been offset by that of Revenue Director in recent years. As simple as it may.
Take a moment and imagine the typical minibar in a traditional big box hotel. Stocked with the basic assortment of national beers, a few half-bottles of wine for some plonky mass-produced label, some one-shot servings of the most common hard liquor brands and perhaps a bite or two of sugary snacks, this isn't doing your property any favors.
It seems like out of nowhere, electronic safety devices (ESDs) have gone from aspirational trend to legislated mandate for hotels. But when you think of it, it's been a long time coming.
We've all witnessed Airbnb's dramatic growth over the past dozen or so years. Rising from a backpacker's way to secure a cheap room, this distribution behemoth recently introduced its Luxe product line.