Author

Soenke Weiss

Founder & Chief Strategy Officer, Optii Solutions Pty Ltd

Soenke Weiss is a housekeeping evangelist and Founder of Optii Solutions. A passion for housekeeping management combined with a revenue management background has driven Soenke to create the world’s first and only housekeeping software solution focused on management of labour resources to drive profitability and guest experience.

What COVID-induced changes in hospitality are here to stay?

The pandemic has fast‐forwarded guest technology plans as hotels across the world have taken steps to minimize all possible touchpoints. The go‐to guest apps have been those that enable online or contactless checking in, menu lookups or digitally executing guest in‐room requests.

Is Housekeeping Moving From The Back To The Front Of The House?

I totally agree that housekeepers should walk tall and proud during this time. At LUXXE, we celebrate our "Hygiene Heroes" and they all wear a badge so guests and management are intrigued to ask them "what is a Hygiene Hero?" The staff member can then proceed to explain that they have been elected to this role by their peers and they are given special training and paid a higher hourly rate to take on the added responsibility of ensuring the Housekeeping Department is compliant and that COVID safe cleaning methodologies are being upheld at all times.

The Role Of Technology In Managing Operational Complexities In The COVID-19 Era

The hospitality sector has been hard hit by the COVID-19 pandemic as we saw hotels around the world forced to close their doors for an uncertain and extended period of time. Hotels have used lockdown to prepare for reopening, taking into account new protocols and cleaning procedures so that guests and employees are confident to return.

Opinion25 Sep 2020

New hotel cleaning protocols will cost hotels over $130k per year

As new hospitality cleaning protocols are being released on a daily basis worldwide, we have worked with our hotel partners to calculate the cost of implementing the new cleaning requirements. Initial analysis shows that hotels will need to budget around $130,000 for a 250-room hotel, running at around 60% occupancy.

Opinion 1 Jul 2020