Gary Thompson

Professor of operations management in the Cornell School of Hotel Administration (SHA)


Gary M. Thompson is a professor of operations management in the Cornell School of Hotel Administration, where he teaches graduate and undergraduate courses in service operations management. Prior to joining Cornell in 1995, he spent eight years on the faculty of the David Eccles School of Business at the University of Utah. He holds a BSc with first-class honours from the University of New Brunswick, an MBA from the University of Western Ontario, and a PhD in operations management from The Florida State University. His current research focuses on restaurant revenue management, food and beverage forecasting in lodging operations, workforce staffing and scheduling decisions, wine cellars, scheduling conferences, and course scheduling in post-secondary and corporate training environments. His research has appeared in the Cornell Hospitality Quarterly, Decision Sciences, the Journal of Operations Management, the Journal of Service Research, Management Science, Naval Research Logistics, Operations Research, and other journals. He has consulted for several prominent hospitality companies and is the founder and president of Thoughtimus® Inc., a small software development firm focusing on scheduling products. From July 2003 through June 2006 he served as executive director of the school's Center for Hospitality Research.

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Insights by Gary Thompson (5)

Managing a Wine Cellar Using a Spreadsheet

Using examples from Version 4 of Wine Cellar Management Tool, this report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar in managing a wine cellar.

Duty of Care Benchmarking Tool

For any organization, "Duty of Care" is the obligation to avoid or diminish any reasonably foreseen harm to customers and employees resulting from exposure to the coronavirus that causes COVID-19. This obligation includes reducing or eliminating the spread of the disease.

Cornell Research Recap: Flexibility in reservation times can increase restaurant revenue

Restaurants that allow diners to book reservations on a flexible schedule can increase revenues by up to 21 percent over those that use rigid reservation timing for patrons, according to a new study by Gary Thompson, professor of service operations research at the School of Hotel Administration.

FRESH: A Food-service Sustainability Rating for Hospitality Sector Events

This report presents a metric called FRESH (for Foodservice Impact Rating for Environmentally Sustainable Hospitality Events). FRESH can be used to evaluate the performance of any foodservice meal period or event in the hospitality sector with regards to its sustainability, based on seven measurements.

Social Media Use in the Restaurant Industry: A Work in Progress

Restaurant operators have moved strongly into social media, but a survey of 166 restaurant managers finds a mixed picture in the way restaurants use social media. The study, "Social Media Use in the Restaurant Industry: A Work in Progress," by Abigail M.