Author Bio

Todor Tzolov

Todor Tzolov is a client services senior consultant with Market Metrix. Market Metrix works with over 14,000 hotels and casinos in more than 70 countries to collect guest feedback, and turn it into performance and results. By connecting feedback and reviews with financial impact, we help people throughout the organization take action to improve both the guest experience and the bottom line.

Articles by Todor Tzolov (1)

Hospitality Employees Don't Want to be Happy

Emotional commitment means employees actually care about their work and their company. It means they are less concerned with their transactional relationship with their employer, their paycheck or next promotion. It also means they work on behalf of the organization's goals ...