Author
Author

Floor Bleeker

Chief Technology Officer at Accor

Floor Bleeker Yearbook

Floor has over two decades of multinational experience in the hospitality industry, and a substantial background in IT leadership, strategy development and execution, business analysis and application development. In all his roles, Floor has prioritized team leadership and performance management as fundamental to delivering on the demands of the industry. Prior to joining Accor, Floor was the Chief Information Officer of Mövenpick Hotels & Resorts. In this role he was responsible for IT strategy, program development and implementation across the Group. When Mövenpick Hotels & Resorts joined Accor in November 2018, Floor was appointed Chief Information Officer for the Middle East & Africa and strategic IT programs across the Group. In this position, Floor contributed greatly to the modernization of the IT department and solutions for our hotels in this strategic region for the Group.

Floor joined Accor's Executive Committee upon his appointment as Chief Technology Officer in November 2020.

Floor Bleeker holds a Bachelor degree in Hotel Administration from Hotelschool The Hague, Netherlands and an MBA from the University of Colorado, USA.

Insights by Floor Bleeker (20)

HNtv INSIDERS - MOHG's Monika Nerger in conversation with Accor's Floor Bleeker

During this informal video chat, MOHG's Monika Nerger, Global Chief Information Officer at Mandarin Oriental Hotel Group and Accor's Chief Technology Officer, Floor Bleeker, talk about how the pandemic is driving change throughout hotel organizations like Accor and Mandarin Oriental.

HN world panel l CTRL + ALT + DEL!

Join us & discuss with us: HN World Panel Technology LIVE: TECHNOLOGY IN HOSPITALITY - SHIFT + DEL! Do we need a massive reset? Adam Harris, CEO & Founder at Cloudbeds; Anna Sophia Stimpfl, Final-year student at EHL (2021); Andrew Evers, Group IT Manager at Red Carnation Hotels, Floor Bleeker, Chief Technology Officer at Accor and Ian Millar, Senior Lecturer Information technology at EHL - Ecole hôtelière de Lausanne will join André Baljeu to discuss, share thoughts and perspectives.

SHIFT + DEL! Do we need a massive reset?

I fully agree with your students. We still need 50+ applications to run a single business unit (hotel) and it's not even that complicated at least for most of it. Why are there PMSs that can't send an HTML confirmation or do an online check-in? Should that not be part of the standard package? And worse why is it still so hard to have the different systems talk to each other? There are two ways out of this: a single platform that meets most of the needs of our hotels similar to a core banking system or a CRM for retail, or micro services based mini apps that talk to each other via open and standard APIs.

Hotel Technology During Crises, Does it innovate?

During the Covid crisis we have seen an acceleration of contactless technology that already existed in some shape or form. We have not seen many radically different innovations. The frictionless or seamless guest journey (how it was called before the crisis) was on many hotelier's wish list and is now, thanks to Covid, a reality in many places.

Is 'data scientist' the next hot position in hotels/hospitality?

Before data scientists can to their job properly we need to find structured ways of collecting and consolidating our data. It's true that we have a lot of data floating around our industry but it still sits in many different places and even the ownership of the data is unclear.
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