Steve DiGioia


A customer service trainer, coach, author and speaker, Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire.

Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.

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Insights by Steve DiGioia (28)

5 Questions That Prove How Ethical You Really Are

As you walk the halls of your business the employees make obvious efforts to greet you and do their best to become "known". They know just a mention of their name from "the boss" may lead to future opportunities.

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