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Author Bio

Steve DiGioia

A customer service trainer, coach, author and speaker, Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire.

Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.

Articles by Steve DiGioia (22)

What's The Proper Amount to Tip a Waiter?

American diners are a fickle bunch. We love going out to eat but when the check comes we don't know what to do. How much should we tip? Is it 15%, 18%, 20% or more?It's gotten so bad that many restaurant chains now place a "tip guide" on the bottom of their checks that list ...

What's Your Idea of Perfect Service?

Once we believe we have little to learn about the needs of our customer we no longer deserve their business - and shouldn't expect it.Why should someone do business with you?Is it because you are in their neighborhood? Not good enough...Is it because you keep up with the latest ...

5 Foolproof Tactics to Win Over Any Customer

The customer...the magical part of any business.Day after day they flock to your business with cash in hand. Life is good. But what happens when they stop? How do we get them back?Here's 5 foolproof tactics to win over any customer. Use them freely...1 - Vow to be Excuse-Free ...

The Great Leader Right Under Your Nose

The schoolyard created natural leaders. They were the ones that chose the teams. They were the first ones at bat, their friends sided with their opinions and they led the way with their rebellious streak. You can spot them a mile away.In business it's not always that easy to ...

Here's How to Stop Getting Calls At Home On Your Day Off

I work way too hard, for way too many hours a day, and have given up enough holidays and special events all for the sake of my job. I'll be dammed if I have to take a phone call from work on my day off! Phew, I got that off my chest.Now, let's look at this in another light...Why ...