Author
Author

Steve DiGioia

Customer Service Crusader, Author, & Trainer

DiGioiaWith 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

More about Steve DiGioia

Insights by Steve DiGioia (54)

Top 10 Customer Service Acronyms To Use Every Day

Great customer service. That’s what our customers want and that’s what we wish to provide. But it’s difficult remembering all the different steps to take to provide it. Thankfully, many have developed useful acronyms to help.

What Does Management Want From You?

Safety, security, and peace of mind. Nice calming words they are. They come with little worries and little stress. Every employee wants this. But what does management want from you?

Resilience and Rising to a Challenge

For decades, stress was viewed as bad and damaging. Then we began to see the power of resilience as an accelerator in our lives.

What Do You Do With Deadwood Employees?

Great employees are the heart and soul of any business, especially a successful one. Their efforts cannot be understated enough. But there are always one or two poor performers or "deadwood employees" - those who contribute little to the company's success and at times undermine it.

Management's Ideas Are Always Better

Many times, we managers think we have all the answers, that we know it all, and our way is the one correct way to do things. After all, we're management, and our ideas are always better. But that's not the case.
Load More
Advertisements