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Author

Steve DiGioia

Customer Service Crusader, Author, & Trainer

DiGioiaWith 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to share real-world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a three-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top 50 Customer Thought Leader” by ICMI. He is also a featured contributor to the leading hospitality and customer service websites. Steve continues his pursuit of excellence on his award-winning blog sharing his best tips on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

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Insights by Steve DiGioia (53)

What Does Management Want From You?

Safety, security, and peace of mind. Nice calming words they are. They come with little worries and little stress. Every employee wants this. But what does management want from you?

Resilience and Rising to a Challenge

For decades, stress was viewed as bad and damaging. Then we began to see the power of resilience as an accelerator in our lives.

What Do You Do With Deadwood Employees?

Great employees are the heart and soul of any business, especially a successful one. Their efforts cannot be understated enough. But there are always one or two poor performers or "deadwood employees" - those who contribute little to the company's success and at times undermine it.

Management's Ideas Are Always Better

Many times, we managers think we have all the answers, that we know it all, and our way is the one correct way to do things. After all, we're management, and our ideas are always better. But that's not the case.

Are Your Pet Peeves Putting Your Job in Danger?

First off, what's a "pet peeve"? Well, according to Merriam-Websters dictionary, it's "something that annoys or bothers a person very much". Are your pet peeves putting your job in danger? I hope not
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