Author
Author Bio

Lynn Grigas

Gay Lynn Grigas, MA Psy. is an accomplished speaker, trainer, and consultant specializing in customer service and stress awareness issues. She is author of several books including “12 Tools To Keep Your Cool and Confidence-Trigger-Proof.” Visit www.trigger-proof.com

Articles by Lynn Grigas (1)

Bullied by a Guest

When her next guest was a bit hostile and snarled at her, she chalked it up to a tough travel day for this weary business man and proceeded with her caring attitude and warm greeting. Her genuine enthusiasm was met with the statement, "Cut the crap, and just get me my room." ...