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Nick Price

Head of Systems & Technology Architecture at citizenM

Nick  Price

Nick Price serves as Head of Systems & Technology Architecture at citizenM and is the founder of NetSys Technology, a technology consulting company focusing on the hospitality and travel sectors. As part of his current portfolio of hospitality industry responsibilities, Nick holds the post of CIO at citizenM (www.citizenM.com), a happening Amsterdam NL based Hotel Company with global aspirations. He has worked with citizenM since early 2013 and is responsible for a large and growing set of digital technologies, including traditional IT. Prior to starting NetSys, Nick worked as CIO for global luxury hotel brand Mandarin Oriental over twelve years, where he was fortunate enough to participate in a significant global expansion of the company from its base in Hong Kong. In addition to his CIO role at citizenM, Nick holds strategic IT and advisory board positions at several hotel and hospitality technology companies. He is an inductee in the HFTP (Hospitality Financial and Technology Professionals) Hall of Fame, and a co-founder and past-president of HTNG (Hotel Technology Next Generation). In late 2016, Nick was elected to the Board of Hospitality Financial & Technology Professionals (HFTP).

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Insights by Nick Price (9)

HTS 2020: The Key to Going Mobile is the Right RF and ID - Nick Price - NetSys Technology

Hotels have been trying to reinvent the check-in process since the early 1980s. The goal has been to allow the guest to bypass the front desk and go straight to their room. It's 40 years later and all guests still check-in the old fashioned way at the front desk.

Are there any quick-fix IT solutions for hotels in the post-COVID new normal?

I believe there are three immediate action steps hoteliers, especially independents, can implement in a relatively fast and inexpensive fashion: 1. Develop a “Here is how we make your stay with us safer than ever” program with sanitation and safety protocols at the property, including: Infrared fever detection for each guest arrival (devices on Amazon start at $299)Contactless guest servicing technology applications such as mobile-check-in and virtual concierge as well as mobile assistants in the guest rooms, etc.

Apple iOS NFC Contactless Access Control (coronavirus response)

The availability of NFC contactless payment (Restaurant POS, Front Desk, Kiosk), and NFC contactless access control (guest room doors, parking garages, elevators, meeting rooms, gyms, spas, front doors etc.

My biggest frustration with hotel-tech when booking or staying at a hotel!

I have two big frustrations: 1) In the Booking Phase: dealing with mobile-last Hotel websites that take forever to download on mobile devices. Wake up, hoteliers, visitors to your websites quit if your website pages and booking screens are not downloading within 2.

My biggest frustration with Tech in hotels - Thoughts from Nick Price, CEO at NetSys Technology

My biggest frustration with Tech in hotels - Thoughts from Nick Price, CEO at NetSys TechnologyParticipate in the HospitalityNet Technology Sentiment Survey!https://www.hospitalitynet.org/sentimentsurvey https://www.
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