Author
Author

Jana Love

President/CEO at ProSolutions

Jana  Love

After a successful career in Sales and Marketing with Marriott International, Jana Love, co-author of the ProLearning Blog, founded ProShop Evaluation Services, Inc. in 1989. At that time, the company's primary focus was mystery shopping of Sales/Catering and Reservations Departments. In 2002, she rebranded and refocused her company, becoming ProSolutions, LLC, and expanded the company's services and models to include a wide variety of consulting, training solutions, pricing research, and performance improvement options. Jana's passion behind the company's tag line, "The Total Customer Experience Company" is truly what drives the business culture. As the President and CEO, she leads her team in all efforts, which includes offering customized solutions to all of their customers. Jana can be contacted at [email protected] or 877-274-3971.

More about Jana Love

Insights by Jana Love (29)

Say This, Not That: Respect Your Customer

Professionalism in customer service implies that you are ready to take responsibility for the experience you are providing your customers. This means that you, as a front-line company representative, care about the amount of time your customers have, you care about their feelings, and you are sincerely interested in performing your job professionally and serving your customers right.

Manners Matter ~ Always

I was raised to care deeply about the lessons my parents instilled in me in regards to manners. They were completely inflexible about me saying "please" and "thank you." It was expected that I would address adults with terms such as "Yes, sir," "Yes, ma'am," and "Mr.

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