Author
Author

Jana Love

President/CEO at ProSolutions

Jana  Love

After a successful career in Sales and Marketing with Marriott International, Jana Love, co-author of the ProLearning Blog, founded ProShop Evaluation Services, Inc. in 1989. At that time, the company's primary focus was mystery shopping of Sales/Catering and Reservations Departments. In 2002, she rebranded and refocused her company, becoming ProSolutions, LLC, and expanded the company's services and models to include a wide variety of consulting, training solutions, pricing research, and performance improvement options. Jana's passion behind the company's tag line, "The Total Customer Experience Company" is truly what drives the business culture. As the President and CEO, she leads her team in all efforts, which includes offering customized solutions to all of their customers. Jana can be contacted at [email protected] or 877-274-3971.

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Insights by Jana Love (29)

The Sales Process: Step Two: Advancing the Sale

Are you ready to explore the next significant step of building a successful sales conversation? Knowing the steps to take to move the call along professionally will positively enhance sales closure. Remember you can't force a sale, you need to earn the sale.

The Sales Process: Step One THE OPENING

Let's get knee deep into the fundamentals of the Sales Process. This new blog series will take the components of the sales process a little deeper; each component gives structure to the sales process.

Are You Really Customer Centric?

Recently, I personally had a not even close to satisfying customer service experience at a place where they boast they deliver, "The Luxury Hotel Experience," with "Unparalleled Service." Sadly, they over promised and way under delivered.

Say This, Not That: Respect Your Customer

Professionalism in customer service implies that you are ready to take responsibility for the experience you are providing your customers. This means that you, as a front-line company representative, care about the amount of time your customers have, you care about their feelings, and you are sincerely interested in performing your job professionally and serving your customers right.

Manners Matter ~ Always

I was raised to care deeply about the lessons my parents instilled in me in regards to manners. They were completely inflexible about me saying "please" and "thank you." It was expected that I would address adults with terms such as "Yes, sir," "Yes, ma'am," and "Mr.
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