Author
Author

Galen Collins

Professor, School of Hotel and Restaurant Managment, W.A. Franke College of Business, Northern Arizona University

Galen Collins

Galen Collins, Ph.D., Professor at the School of Hotel and Restaurant Management (SHRM) at Northern Arizona University, has been with SHRM since its inception in 1987. He is the co-founder of the Hospitality Information Technology Association and has co-authored a hospitality technology textbook and published numerous technology-related articles in academic journals, including the Cornell Quarterly, Journal of Information Technology Impact, FIU Hospitality Review, Journal of Hospitality and Tourism Education, and Journal of Hospitality and Tourism Cases.

Insights by Galen Collins (1)

The rise of robotics in hospitality

Robots have come a long way from their simple industrial beginnings, writes Galen Collins of Northern Arizona University. Have they reached the level of sophistication that they can be deployed in the warm, guest-centric environment of a hotel? This article is reprinted with permission from the HITEC 2015 Special Report.
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