Stephanie Pougnet, PhD
Assistant Professor at Ecole Hôtelière de Lausanne (EHL)

About half a century ago, socio-economists already argued that connectivity, network, and communities would contribute to a better individual-organization fit: A better fit between customers and your company, a better fit between your employees and you, more loyal customers and employees.
In such a labor intensive sector as our hospitality industry, performance depends on human capital. Ironically however, in our industry, staff turnover rates are double and tenure rates are half those of other sectors.