Author
Author Bio

Ozan Dogruyol

Guest Relations Specialist at Hilton Worldwide

Ozan Dogruyol is a Guest Relations Specialist with a passion for writing on exceptional guest experiences and creating wow moments. He has 10+ years of experience working with leading hospitality brands, mainly with Hilton. He has broad front office and guest relations background, coupled with a long track record of exceeding expectations and delivering exceptional levels of guest service.

Articles by Ozan Dogruyol (3)

The Big Impact of Two Simple Words

Countless research indicates that what employees desire the most is being appreciated and recognized for the contribution they make. If all the research conducted on this subject is true, saying thank-you goes a long way towards making employees feel appreciated for the value ...