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Bill Walshe

CEO at Viceroy Hotel Group

Bill Walshe

Bill Walshe is a 20+ year seasoned expert and leader in the luxury hospitality industry. Walshe provides Viceroy Hotel Group with a truly global perspective as he brings extensive senior management experience with leading international luxury hospitality brands, including Dubai’s Jumeirah Group, and luxury European hotel groups Kempinski Hotels & Resorts and The Doyle Collection. His passion is in creating hospitality brands that deliver a contemporary interpretation of luxury, built on the solid fundamentals of good old fashioned hotel-keeping. Since taking the helm at Viceroy, he has added seven new properties across Chicago, Dubai, Los Cabos, San Francisco and Washington D.C. and is preparing for the opening of new Viceroy branded hotels in Cartagena, Portugal, Panama and Serbia for a total of 22 hotels under management by the group worldwide.

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Insights by Bill Walshe (6)

Do hospitality schools deliver the talent you are looking for today?

Hotel or business school and academic education in conjunction with skill is a very logical discussion. Hotel and business schools differ some in education but aren't completely foreign or strangers to each other.

Will the value of brands remain sustainable in today's distribution age?

In short, no. The era of the hotel chain is not coming to an end as they certainly bring value to the industry in many ways, but the way hotels do business is unquestionably changing.

Does IT provide a strategic advantage?

Absolutely yes. Keep in mind, tech architecture needs to be thought through in advance and needs to be woven into the customer journey and all things in the backend that allow for seamless delivery of operations.

Sustainability goals... is the window of opportunity for hotels closing?

We are entering into a new chapter for all businesses that demand a sense of urgency and the attainment of meaningful results on the sustainability front. Accor has long taken the view that we're stewards of our incredible locales, and mitigating our impact is a key priority for Accor, and a responsibility the Group has fully embraced.

How will you weather the next economic downturn?

With all the talk of disruptors in industry today like Airbnb, Uber and Amazon, the hotel industry's biggest disruptor was the introduction of the OTA's over 25 years ago. At that point we needed to learn how to do more with less, wear multiple hats, combine positions and become creative to save our bottom line.
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