Achim Schmitt

Associate Dean and Professor at Ecole hôtelière de Lausanne

Achim SchmittAchim Schmitt holds a PhD from the University of Geneva, obtained his Habilitation at the University of Paris-Dauphine in France, and is a Visiting Professor at the University of Geneva as well as an Associated Researcher at the University of St. Gallen in Switzerland. Before joining the academic world, Achim has been a strategy consultant for 4 years in Germany, Austria and Switzerland. He has gained academic experience at Audencia Business School in Nantes (France), Columbia Business School (USA), HEC University of Geneva (Switzerland), and the Universidad de Los Andes in Bogota (Colombia). Achim’s research focuses on organization theory and strategic management, with particular interest in organizational ambidexterity, organizational decline, corporate turnarounds and strategic renewal.

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Insights by Achim Schmitt (6)

New Dimensions of Service

The service industry is a unique powerhouse, which has seen constant growth over the past 20 years, with hospitality contributing some 10 percent of GDP. But what's in store for the sector, particularly as it becomes ever more competitive and the pace of change ever rapid? At a recent event in Shanghai entitled 'First Global Service Excellence Forum' staged by CEIBS and Ecole hôteliere de Lausanne, we examined trends in the service sector.

On the rise: Hospitality in Latin America

The hospitality industry has shown great dynamism in Latin America over the past five years and that trend looks set to continue in 2018. While tourism growth in Central and South America can be partly explained by the region's diversity and natural resources, most of its progress stems from the continuous commitment of governments to promote the sector.

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