Benoit-Etienne Domenget

CEO at Sommet Education

Benoit-Etienne Domenget

About the author: Benoît-Etienne Domenget serves as CEO of Sommet Education, a group encompassing the prestigious Swiss hospitality management schools Glion Institute of Higher Education and Les Roches Global Hospitality Education. A graduate of HEC Paris, Mr. Domenget is a seasoned hospitality professional and has held positions as Senior Vice- President Development EMEA and Managing Director Switzerland with AccorHotels.

Insights by Benoit-Etienne Domenget (3)

In “The Day After”, Hospitality is the Future

Four months. Over 7.1 million people infected in all regions of the world and far too many losses. World Trade expected to fall by between 13% and 32%.

From Digital Disruption to Human Connection: Five Hospitality Trends to Watch in 2018

When it comes to growth and transformation, the tourism and hospitality industry shows no signs of slowing down. In 2017, 1.1 billion tourists had already visited international destinations by October — an increase of 7% compared to the same period in 2016, according to the United Nation World Tourism Organization's Tourism Barometer.

From delivering services to creating unique experiences

For nearly two centuries, five-star hotels have been providing exceptional services, anticipating needs and customizing attendances to pamper guests and distinguish from competition. In today's age of experience, more companies seek to adopt this model and create memorable brand experiences for their customers.