Author
Author

Wynand Smit

Chief Executive Officer at INOVO

Wynand Smit

Wynand Smit is the Chief Executive Officer at INOVO Telecom (Pty) Ltd,a leading contact centre business services provider.

Insights by Wynand Smit (7)

Building Customer Relationships In An Age Of Disloyalty

As hospitality businesses we understand and recognise the role that loyal customers play in our commercial success, which is why (according to a recent study by Accenture) over 90% of companies actively invest in loyalty programmes.

Four Common Customer Service Mistakes In Hospitality

The hospitality industry is a complex one; it comes with high expectations for service excellence, whether that's from valuable conferences hosting hundreds to the intrepid single traveller looking forward to a relaxing break.

Black Friday Business Tips In Hospitality

Black Friday is here to stay: as part of a consumer festival that entices consumers in their millions to part with their cash, it's another way of increasing revenue just before the festive season officially kicks in.

Tech opportunities in the travel business

It's no secret that technology is changing the way in which we do hospitality. It's possible to research, plan, pay for and execute a trip using little more than a mobile device. Large tourism enterp.

3 reasons BYOD dominates in tourism

In many professional sectors, Bring Your Own Device, or BYOD, is frowned upon, with legitimate fears around data security and the potential to compromise IT infrastructure when employees bring their own devices into the workplace.
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