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Casey Munck

Senior Marketing & Communications Manager at Cendyn

Casey Munck

Casey Munck is Senior Marketing & Communications Manager at Cendyn, where she oversees the Americas market. In her role at Cendyn, Casey manages content marketing, lead generation, communications, social media and thought leadership. She resides in Florida, working out the Cendyn headquarters in Boca Raton.

Insights by Casey Munck (8)

Survey Results: How Hotels Are Coping With COVID-19

The results are in from two Cendyn surveys polling hoteliers across the globe on how they are coping with the effects of COVID-19. Gauge the industry pulse and read first-hand accounts of how hoteliers are dealing with the coronavirus on both an individual level and as an operation.

Designing a hotel loyalty program: Part 2

Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even start building the tech to enable it.

Designing a hotel loyalty program: Part 1

Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even start building the tech to enable it.

The future of CRM, AI and machine learning for hotel marketing

Technology has dramatically shifted the way hotels engage with customers, says Cendyn’s Casey Munck. Continuous optimization based on unified data is the key to success in the future.

How Harbor House Inn sailed to No. 1 on TripAdvisor & cut OTA commissions by 35%

A small hotel with a big heart, Harbor House is a quiet little inn off the Santa Barbara coast that enjoys a loyal following of repeat guests who praise the property's quaint ambiance, charming rooms and friendly service.
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